個人情報保護方針
Our company fully recognizes its social mission regarding the protection of all personal information that it handles, and will protect the rights of individuals and comply with laws and regulations regarding personal information. Furthermore, we have established a personal information protection management system to embody the policy below, and we hereby declare that we will work as a company to continuously improve it while always being aware of the latest IT trends, changes in social demands, and fluctuations in the business environment.
- We will only acquire, use and provide personal information to the extent necessary for the legitimate execution of our business in real estate buying and selling, apartment development, rental management, building management and crowdfunding, as well as for the employment of employees and personnel management, and will not handle personal information beyond the scope necessary to achieve the specified purpose of use (unintended use). We will also take measures to prevent unintended use.
- We will comply with laws, regulations, national guidelines and other standards regarding personal information protection.
- We will take reasonable safety measures to prevent the risk of personal information being leaked, lost, or damaged, and will continually improve our personal information security system by investing management resources that are in line with the actual circumstances of our business. Furthermore, if we determine that there is a problem with personal information protection, we will promptly take corrective measures.
- We will respond promptly, sincerely and appropriately to any complaints or inquiries regarding the handling of personal information.
- We will continually improve our personal information protection management system by reviewing it in a timely and appropriate manner in response to changes in the environment surrounding our company.
Date of enactment: June 1, 2025
SYLA Holdings Co.,ltd.
Chairman, Chief Executive Officer (CEO), Co-President and Director : Hiroyuki Sugimoto
個人情報の取扱いについて
Our company complies with laws and regulations regarding the protection of personal information, and we will explain how we handle and protect such information as follows, in accordance with the provisions of the Personal Information Protection Act.
個人情報の取り扱いについて
(1) Purpose of use of your personal information
Personal information held by our company will be provided to the third parties listed below in writing, by mail, by telephone, over the Internet, by e-mail, in advertising media, etc., depending on the nature of the business, in order to fulfill contracts with customers, to manage contracts in the case of rental transactions, and to manage and provide after-sales services after the conclusion of contracts in the case of sales transactions. However, we will stop providing such information if we receive a request from the customer.
We use property information to search for transaction partners.
We will use the property information to advertise it on the Internet, in flyers, etc.
Property information must be registered with the designated property information distribution organization's property search system (REINS) in order to search for potential transaction partners.
After the contract is concluded, the contract information (including information on the concluded property such as the property summary, contract date, and contract price, but excluding names) will be provided to the designated real estate distribution organization (an organization designated by the Minister of Land, Infrastructure, Transport and Tourism under the Real Estate Transaction Business Law). The designated real estate distribution organization will use the property information and contract information for its business designated under the Real Estate Transaction Business Law, such as providing the information in electronic or paper form to real estate brokers and public organizations that are members of the designated real estate distribution organization. The information will be used to search for counterparties to real estate purchase and sale contracts or rental contracts, and to conclude contracts for purchase and sale, leasing, brokerage, management, etc., and to provide services based on the contracts.
In cases where management is involved, the personal information will be used to carry out the management contract concluded with the management association of the condominium or other property.
We will use your personal information to provide you with information about our company and business partners that we believe will be useful to you in connection with the above-mentioned operations, to deliver products, provide related after-sales service, and to notify you of operations such as maintenance for management purposes.
The documents will be stored as ledgers and related materials in accordance with Article 49 of the Real Estate Transaction Business Law.
It is used for price appraisals related to real estate sales, rentals, etc.
The transaction information used in the price appraisal may be provided to the intermediary client as the "basis for opinion" as stipulated in Article 34-2, Paragraph 2 of the Real Estate Transaction Business Law.
Provide it to the third parties listed in 3 below.
(2) Recording of telephone conversations
We may record calls with customers in order to improve the quality of our customer service and to confirm the content of calls. Call recording data will be promptly deleted once it is no longer necessary to use it.
In addition, personal information obtained from calls with customers will be handled in accordance with the purpose of use of customer personal information described above in (1).
(3) Personal information held by the Company and purpose of use
In connection with real estate transactions with our company, we hold personal information contained in application forms and contracts received from prospective tenants and residents of rental properties, applicants and purchasers of properties for sale, owners of real estate entrusted with management or media, and other rights holders, as well as personal information obtained through other fair means.
We use personal information to fulfill contracts with customers, to manage rental transactions, and to manage and provide after-sales services after contracts are concluded in sales transactions.
We will use your personal information, such as your address, name, telephone number, and email address, for the purpose of sending direct mail to introduce our other real estate services and products and services of our business partners that we believe will be useful to you. We will discontinue use of your information for this purpose upon your request.
(4) Provision of personal information to third parties
Personal information held by our company will be provided to the third parties listed below in writing, by mail, by telephone, over the Internet, by e-mail, in advertising media, etc., depending on the nature of the business, in order to fulfill contracts with customers, to manage contracts in the case of rental transactions, and to manage and provide after-sales services after the conclusion of contracts in the case of sales transactions. However, we will stop providing such information if we receive a request from the customer.
A person who is or may be a contractual party regarding matters entrusted to us by a customer.
Other real estate agents, internet advertisers, and other advertising businesses and organizations.
Designated distribution organization (when an exclusive appointed intermediary agreement or appointed intermediary agreement is concluded, real estate agents are required to register with the designated distribution organization and notify them of transaction information in accordance with the Real Estate Transaction Business Law.)
A judicial scrivener and land surveyor for registration.
Financial institutions related to loans, etc.
A management company in case management of the subject real estate is required.
In cases where our company is managing the property, the business contractor, the financial institution to which the management fee is to be transferred when it is deducted, and the management association officers as stipulated in the Important Matters Explanation in the management contract.
Credit reference agencies to check the creditworthiness of prospective tenants (if necessary).
A debt collector when a tenant falls behind on their rent payments.
Our partners who we believe may be useful to you.
(5) Personal Information Protection Measures
We regularly educate our employees on how to protect personal information and will manage your personal information in a strict manner.
We will implement necessary safety control measures for our databases, etc.
(6) Outsourcing of personal information processing
When outsourcing all or part of the handling of personal data held by our company, we will enter into necessary contracts and provide appropriate management and supervision.
(7) Joint use of personal information
- Scope of parties who will jointly use the information: Our group companies
Service providers - Items of personal information to be jointly used
Name, gender, address, date of birth, telephone number, email address, payment information, identity verification information - Purpose of use of joint users
The purpose of joint use is as stated above in "(1) Purpose of Use of Customer Personal Information." - Name of the person responsible for managing the personal information to be jointly used
Department: HR/General Affairs Group
Manager (job title): Manager - How to obtain
We will acquire personal information in an appropriate manner to the extent necessary to carry out our business.
(8) Requests for disclosure and correction of personal information, requests for suspension of use, etc., and complaints regarding the handling of personal information
For customer inquiries and consultations regarding the handling of personal information, please contact the following:
[Contact Information]
SYLA Holdings Co., Ltd. Personal Information Inquiry Desk
tel:03-4560-0640 (Main)
Email: info▲syla-hd.jp (replace ▲ with @)
Person in charge: HR General Affairs Department Manager
保有個人データに関する事項の周知
Regarding personal data held by our company, requests from the person in question or their agent to be notified of the purpose of use, to disclose, to correct, add to or delete content, to suspend use, to erase, or to suspend provision to a third party (hereinafter referred to as "requests for disclosure, etc.") will be handled in the following manner.
個人情報の取り扱いについて
(a) Name of the business operator
SYLA Holdings Co.,ltd.
(b) Personal Information Protection Manager
Department: HR & General Affairs Department
Manager (job title): Manager
Email address: info▲syla-hd.jp (replace ▲ with @)
TEL: 03-4560-0640 (Main)
(c) Purpose of use of all retained personal data
Personal customer information: For contracts, user support, to introduce our services, and to respond to inquiries
Customer contact information: To confirm order details
Our employee information: For personnel and labor management, business management, health management, and security management of employees
Information on job applicants to our company: To contact job applicants and manage our recruitment operations
Specific personal information: for purposes of use stipulated in the Numbering Act
(d) Contact point for complaints regarding the handling of retained personal data
SYLA Holdings Co., Ltd. Personal Information Inquiry Desk
HR General Affairs Department Manager
tel:03-4560-0640 (Main)
（e）認定個人情報保護団体
Currently, our company is not affiliated with any certified personal information protection organization.
（f）保有個人データの開示等の求めに応じる手続き
1) Contact point for requests for disclosure, etc.
For requests for disclosure, etc., please contact the Personal Information Inquiry Section listed above.
2) Procedures for requests for disclosure, etc.
①After receiving your request, we will mail you the designated claim form to be used.
② Please send the completed request form, a document verifying that you are the agent if requesting on behalf of the individual, and a postal money order for the handling fee (only for requests for notification of purpose of use and disclosure) to the Personal Information Inquiry Office listed above.
③After receiving the above invoice, we will ask you for about two items of personal information registered with us that can be used to verify your identity (e.g. telephone number and date of birth, etc.) in order to verify your identity.
3) If the request is made by a representative, documents verifying the representative's identity
If the person requesting disclosure, etc. is an agent, please enclose documents certifying that the agent is an agent and documents certifying the agent himself/herself. The registered domicile information included in each document should be limited to the prefecture, and any subsequent information should be blacked out or otherwise processed. In addition, each document should be sent without including the personal number, or all digits should be blacked out or processed.
① Documents proving that you are a representative
In the case of a representative designated by the individual to make a request for disclosure, etc.
Power of attorney from the person in question (original)
A copy of either
Family register
Resident's card (stating family relationship)
Other official documents that can verify legal representation
A copy of either
Certificate of registration of guardianship etc.
Other official documents that can verify legal representation
②Documents verifying the identity of the agent
Driver's license
Passport
Health insurance card
Resident record
4) Fees for requesting notification of purpose of use or disclosure
1000 yen per request
(Please enclose a postal money order with your invoice etc.)
お問合せ窓口
For inquiries regarding our personal information protection policy, please contact the following office.
SYLA Holdings Co., Ltd. Personal Information Inquiry Desk
tel: 03-4560-0640 (Main)
E-mail: info▲syla-hd.jp (replace ▲ with @)
Person in charge: HR General Affairs Department Manager